A Secure Gateway to Your Money: The Uphold Login Experience

At Uphold, we believe that accessing your financial future should be simple, swift, and supremely secure. Whether you're trading cryptocurrencies, converting traditional currencies, or managing your precious metals, it all starts with a seamless login. This page is your guide to securely accessing your Uphold account across all your devices.

Your Key to a World of Financial Possibilities

Logging into Uphold is your first step towards a more open, efficient, and inclusive financial system. Our platform is built to give you unparalleled access to investments and payment services, all through one intuitive interface. The login process is the secure bridge between you and your assets, designed with cutting-edge protection and user convenience in mind.

How to Log In to Your Uphold Account

On Web (Desktop/Laptop):

1. Navigate to Uphold.com.

2. Click on the “Log In” button located at the top right corner of the homepage.

3. Enter the email address and password associated with your Uphold account.

4. For enhanced security, you may be prompted to complete two-factor authentication (2FA).

5. Click “Log In” to access your dashboard.

On the Uphold Mobile App:

1. Open the Uphold app on your iOS or Android device.

2. Tap “Log In.”

3. Enter your registered email and password.

4. Approve any 2FA requests sent to your authenticator app or mobile device.

5. You will be directed to your personal account overview.

Pro Tip: For fastest access, you can use biometric login (Face ID, Touch ID, or fingerprint) on supported mobile devices. Enable this feature in your app settings after your initial login for a one-tap experience.

Security at the Heart of Your Login

We don't just guard your account; we fortress it. Every Uphold login is protected by multiple layers of industry-leading security measures.

• Two-Factor Authentication (2FA): This is a mandatory layer of security. Even with your password, access requires a unique, time-sensitive code from an authenticator app (like Google Authenticator or Authy), preventing unauthorized entry.

• Advanced Encryption: All data transmitted during your login session is secured with bank-grade SSL/TLS encryption, ensuring your credentials are never exposed.

• Device Management: Monitor and control all devices logged into your account. You can review active sessions and remotely log out unfamiliar devices from your security settings.

• Withdrawal Safeguards: Critical actions, especially cryptocurrency withdrawals, trigger additional security confirmations, adding another checkpoint even after login.

Troubleshooting Your Login

Facing issues accessing your account? Here are the most common solutions:

• Forgot Password: Click “Forgot password?” on the login screen. Enter your email to receive a secure reset link. Follow the instructions to create a new, strong password.

• Lost 2FA Access: If you've lost access to your 2FA device, click “Can’t scan the QR code?” or “Trouble with 2FA?” during login. You will need to verify your identity through our account recovery process, which is designed for your protection.

• Account Locked: Multiple failed login attempts may temporarily lock your account for security reasons. Wait a short period or use the password reset function to restore access.

• Email Not Recognized: Ensure you are using the exact email address you registered with. If you believe your account has been compromised, contact Support immediately.

If you cannot resolve your login issue, our dedicated Support Team is ready to help. Visit our Help Center for detailed guides and to submit a ticket.

Frequently Asked Questions (FAQs)

1. Is two-factor authentication (2FA) mandatory for logging into Uphold?
Yes. To ensure the highest level of security for your assets, 2FA is mandatory for all Uphold accounts. We require the use of a time-based authenticator app (TOTP), such as Google Authenticator or Authy, which provides a more secure method than SMS-based codes.

2. I can’t access my 2FA codes. How can I log in?
If you’ve lost access to your 2FA device, select the “Trouble with 2FA?” link on the login page. You will be guided through a secure account recovery process, which requires identity verification to disable the old 2FA and allow you to set up a new one. This process can take a short time to complete for security review.

3. Can I stay logged in on my personal computer or phone?
For your security, web sessions will timeout after a period of inactivity. However, on the Uphold mobile app, you can enable “Remember Me” for 30 days or use biometric login (Face ID/Touch ID), which provides both convenience and security by using your device’s native protection.

4. I received a login attempt email, but it wasn’t me. What should I do?
Take immediate action. This is a security notification informing you of an attempt to access your account. First, ensure your password is strong and unique (not used elsewhere). Then, visit your account’s Security Settings to review active sessions and log out any you don’t recognize. If you believe your account is compromised, change your password and contact Support.

5. Why am I being asked for additional verification when I try to log in?
Uphold employs adaptive security systems. If you are logging in from a new device, location, or using an unfamiliar network, we may prompt for additional verification (like a 2FA code) to confirm it’s truly you. This is a critical feature to prevent unauthorized access.

6. How do I change my password or registered email?
For security, you cannot change these while logged out. You must first log in to your account. Once in:

• Change Password: Go to Settings > Security.

• Change Email: Go to Settings > Profile. Changing your email will trigger a new verification process to the new address.

Log In to Take Control

Your journey towards a more versatile and transparent financial life is one login away. With Uphold, you're not just accessing a wallet; you're unlocking a platform that bridges the old and new worlds of money.

Ready to move your money forward?
Log In to Your Account | Download the Mobile App